Frequently Asked Questions

What are your opening hours?

  • Monday – Friday: 8:00 AM – 6:00 PM

  • Saturday: 8:00 AM – 1:00 PM

  • Sunday: Closed

Where do I go when I arrive?

  • Location & Entrance: Gate 2, 256 Scenic Highway, Terrigal, NSW. Look for the horse sign and white flag at Gate 2. Enter through the double black gates (lift the latch and close the gate behind you).

  • Parking: Turn left after entering to park opposite the long shed, or turn right to park on the sand pad. Driving down to the stables or green shed is strictly prohibited.

  • Helmets & Meeting Point: Walk down the road to the "Green Shed" to collect and fit your safety helmet.

  • Path to Stables: Walk down the stairs to the stables, where instructors will meet you. Parents and visitors are welcome to watch from the viewing platform equipped with tables and chairs.

Is the property accessible for mobility assistance or prams?

The path to the stables is very steep with loose gravel and uneven surfaces. It is not suitable for prams, walking aids, pregnant visitors, or anyone with knee/hip issues. If you need assistance reaching the stables, please call or text Sam 15 minutes before arrival at 0427 189 567.

What time should I arrive and what happens during the lesson?

Please arrive 15 minutes before your scheduled start time to park, fit your helmet, and walk down to the stables. Instructors will call riders into the grooming yard once the previous lesson finishes. Riders (and adult assistants) will assist in catching, grooming, and tacking up their horse as part of the session before riding.

What should I wear and bring?

  • What to Wear: Stretchy long pants, a t-shirt or long-sleeve shirt, and enclosed shoes (a boot with a heel is preferred).

  • What to Bring: Water bottle, hat, jumper, sun protection, and a raincoat or gumboots if wet weather is forecasted.

What happens in wet weather?

Lessons run rain or shine! During wet weather, sessions move into the stables or shed for horsemanship, theory, and ground handling.

Is there a rider weight limit?

Yes. For animal welfare, we have a strict maximum rider weight limit of 95 kg.

Can I take photos or ride with a camera?

For safety, riders cannot hold cameras while mounted. Instructors are happy to take photos for you during the lesson, and you are welcome to take photos and selfies once off the horse.

Do you have gift vouchers?

Yes, gift vouchers can be purchased directly online through our website.

What facilities are on site?

Toilets are available at the stables. Please note that BBQ facilities and alcoholic beverages are strictly prohibited on the property.

What is your cancellation and re-booking policy?

All cancellations and rescheduling must be managed by the client via EC Pro at least 24 hours before the lesson start time. Cancellations made with 24+ hours' notice will receive an automatic EC Pro account credit. Cancellations made with less than 24 hours' notice are non-refundable and non-creditable. Cash, card, or bank transfer refunds are not provided.

How can I leave feedback?

We welcome all feedback! You can leave us a review on Google or Facebook, or text Sam directly on 0427 189 567.

Terms & Conditions

By riding or visiting The Outlook Riding Academy, you agree to our full Terms & Conditions and Equestrian Australia regulations.